Jones Lang LaSalle/Bank of America: CFMS Hardware Failure

Success Stories

Jones Lang LaSalle/Bank of America: CFMS Hardware Failure

When the Critical Facilities Monitoring System (CFMS) unexpectedly failed for their Bank of America client, Jones Lang LaSalle turned to Affinity Energy for a quick turnaround to get the system back online.

Bank of America Building, Charlotte NC

Jones Lang LaSalle & Bank of America

Jones Lang LaSalle (JLL), is the property manager for Bank of America and responsible for managing the CFMS. The CFMS manages all critical equipment for 17 buildings owned by Bank of America in the Charlotte, NC area. It monitors 113 different device types, including AC units, generators, UPSs, PDUs, transfer switches, switchgear, meters, batteries, and fire alarm panels.

Affinity Energy came to our aid without hesitation and as soon as humanly possible. They were flexible enough to work late hours on the weekend, and finished an entire day faster than we anticipated.

–Walt Perryman, Operating Engineer, Jones Lang LaSalle


In 2015, JLL knew their Critical Facilities Monitoring System (CFMS) needed an upgrade. The hardware had hit its end of life, some software components were reaching their lifecycle end, and servers were running on an unsupported version of Windows. Unfortunately, JLL failed to secure the budget required for a complete overhaul, and instead started working with Affinity Energy in 2016 to develop an improved disaster recovery strategy. This involved installing a backup virtual machine (VM) host server and using VMWare to run backup VM images in the event of a primary server failure. While not the long-term solution the team had hoped for, it was the best solution given the existing budget constraints.

Midway through the implementation of the backup VM host server, the scope of the project changed when JLL finally received the budget to replace their outdated servers, fibre channel switch, and Storage Area Network (SAN) with a Nutanix, a hyper-converged high availability solution that aims to reduce power and space consumption and eliminate storage complexities.

On December 1, less than a week from the planned installation of the new Nutanix VM host system, the unexpected happened. The existing VM host environment experienced a catastrophic failure. JLL could no longer access the CFMS due to total equipment failure.



With no remote visibility to the critical environments, JLL was required to deploy personnel in shifts to make physical rounds in all 17 buildings to ensure equipment continued to operate as normal. This is standard operating procedure whenever the monitoring system is down for any reason. Next, JLL contacted Affinity Energy to help get their systems back online ASAP.

Affinity Energy support personnel were unable to access the system remotely and dispatched personnel to the CFMS host server location to troubleshoot. Affinity Energy determined that the existing storage area network (SAN) had been compromised due to hard drive failure. They were able to reconfigure the SAN to allow the system to work again; however, less than an hour later, JLL was once again unable to access the system via remote access.

Within the hour, Affinity Energy engineers again arrived onsite. Due to the strain on the system, yet another SAN drive had failed, rendering the entire disk pool faulty. Half the VMs were inaccessible and unrecoverable.

Affinity Energy engineers determined the existing hardware could no longer be used.

Luckily, Affinity Energy had already ordered, received, and set up the Nutanix host. A decision was made to place the new Nutanix host in service and run the existing VMs on it so JLL could have visibility to the critical environments again.

On December 2, Affinity Energy installed the new servers and started the Nutanix configuration, including reconfiguring IP addresses, setting up networking, adding hosts, restoring backups, and salvaging VMs not affected by the second disk pool's failure.

Late into the night, remote access was achieved, and the network was successfully reconfigured on the Nutanix host.

JLL started using the CFMS again around 11am on Saturday morning and finally could send home staff members who had been working around the clock to keep tabs on all of the critical spaces.



JLL expected the site to be back up by Monday, December 5. Affinity Energy engineers cut that downtime in half due to quick troubleshooting and decision-making during a time of high stress and catastrophic failure. Ultimately, Affinity Energy completed the task of setting up the new Nutanix server and associated virtual machine environment in just one day

Additionally, the system data salvaged from the VMs included the system’s historian which meant the only data lost was the data that would have been collected during the critical system failure downtime from Thursday until Saturday morning.

Affinity Energy will continue to work on the new Nutanix software on an expedited schedule, and complete the final software migration in early January 2017.


Success Stories

Charlotte Pipe & Foundry

Managing energy costs for large industrial facilities can be challenging. Like many manufacturers, Charlotte Pipe and Foundry (CPF) viewed high energy costs as a necessary…

Read More

QTS Data Centers

Data centers and cloud storage are integral components of the digital age. Customers of data centers, both businesses and individuals, demand uninterrupted access…

Read More

Concord Energy

Municipalities looking for a renewable energy source can simply look to their local landfill. First, we won’t be running out of trash anytime soon. Second, the organic waste in landfills…

Read More

UVA Medical Center - Logs & Alerts

Because of the University of Virginia Medical Center's rapid growth, it was difficult to keep track of and access event details in their central energy plant. When generators tripped...

Read More


UVA Medical Center has dozens of ATSs distributed throughout campus, but no way of determining if loads were growing over original infrastructure load specifications...

Read More

UNC Chapel Hill - Temperature Control

UNC Chapel Hill needed a solution to regulate temperature in a thousand research rooms...without being held hostage to proprietary programming technology...

Read More

Solar SCADA & Field Controls

A large solar developer with concurrent solar projects needed to finalize SCADA at eight sites before the end of 2017 in order to meet tax equity implications...

Read More

Steel Mill - Active Power Management

Affinity Energy helps a high-power steel mill in the southeast maximize output, upgrade their EPMS software, troubleshoot meters, and maintain visibility to voltage disturbances.

Read More

Novant Health - Alarm Annunciator

Novant Health and Carolina CAT seek assistance from Affinity Energy in an emergency generator audible alarming compliance situation.

Read More

NextEra - SCADA & Field Controls

Two 80-MW sites required significant changes to the PLC code and SCADA HMI due to the incorporation of a new OEM's inverters.

Read More

Chesapeake Bay Bridge Tunnel

The Chesapeake Bay Bridge-Tunnel Commission chose Affinity Energy to upgrade their power monitoring SCADA system. The completed system...

Read More

Southeast Hospital System Alarming

A large hospital system in the Southeast with multiple Central Energy Plants needed a way to keep an eye on SCADA and critical alarms at three plants...with just one operator.

Read More

Woman's Hospital - GE Integration

Affinity Energy was chosen by GE for a simple SCADA integration, but ended up also solving several frustrating power monitoring issues for end-user Woman’s Hospital.

Read More

Novant Health - Generator Alarming

Novant Health and Carolina CAT seek a new generator audible alarming solution to simplify NFPA compliance for the addition of new engine-generators.

Read More

UVA - PME SCADA Migration

A large university transitions automation systems to a single power management system, and encounters challenges in user interface design and navigation along the way.

Read More

DC Blox - Customized SCADA

Affinity Energy architects a high availability, scalable EPMS and SCADA solution that manages critical equipment & reports customer power usage.

Read More

Bank of America - CFMS Migration

A new building provided the perfect opportunity to fund the Bank of America Tower CFMS migration to Ignition software.

Read More

Conetoe Solar Farm

In 2015/2016, Duke Energy Renewables wanted to outfit their new 80MW solar farm in Conetoe, North Carolina with controls and insight into each critical operational piece of equipment...

Read More

Duke Energy Solar Site Monitoring

Duke Energy wished to integrate solar data from North Carolina sites acquired from other solar installers into their overarching SCADA system of renewable resources...

Read More

JLL/Bank of America - CFMS Failure

When the CFMS unexpectedly failed for Bank of America, JLL turned to Affinity Energy for a quick turnaround to get the system back online.

Read More

Noncompliant Ramp Rate Response

A 20MW site in violation of their interconnection agreement looked to Affinity Energy to correct ramping behavior and remove oscillation in curtailed output.

Read More

Situational Awareness HMI

A landfill gas to pipeline project looked to Affinity Energy to deploy a highly sophisticated controls and monitoring solution with situational awareness design and ISA-101...

Read More

Mercedes-Benz Stadium - EPMS

Mercedes-Benz Stadium needed an electrical power management system (EPMS) to ensure computing continuity to control stadium lights and broadcasts...

Read More